Agents need access to full airline content: WTAAA

Industry leaders are pitching for agents to have easy access to all air fare content, regardless of which global distribution system (GDS) they opt to use.

Discussing the issue at the World Travel Agents Associations Alliance (WTAAA) bi-annual board meeting earlier this month, chairman Peter Barlow said it was “critical” agents have access to all airline information.

“We have had a robust two days discussing a range of issues that are relevant to all our members,” Mr Barlow said. 

“Because we represent the majority of global airline settlement plans, airline matters continue to occupy much of the discussion.

“It is critical that all airlines level the playing field and ensure that agents have access to all airline content and are able to easily access and facilitate payment for ancillary services through their preferred GDS.”

Other issues covered during the assembly included ancillary fees, GDX surcharges, airline credit card levies and credit card fraud.

The WTAAA also agreed to engage the International Air Transport Association (IATA) to adjust the Passenger Agency Programme into one that is more “equitable and relevant in the current business environment”. 

“This is a challenging industry; it’s a volatile industry, but that being said, we are doing well because we have strong support from travel agents,” Air Canada vice president of global sales Claude Morin added.

The bi-annual event was hosted by the Association of Canadian Travel Agents in Vancouver at the start of this month.
Source = e-Travel Blackboard: N.J
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