The ‘Garuda Indonesia Experience’ earns airline top spot in nationwide study
Garuda Indonesia, Indonesia’s national carrier, has been recognised as ‘Best International Airline for January 2012’ according to a recent independent survey of major airlines across the world.
The Customer Satisfaction survey conducted by research company Roy Morgan, ranked Garuda Indonesia ahead of other leading airlines such as Singapore Airlines, Emirates and Air New Zealand with a monthly satisfaction score of 91 per cent. A total of 3943 respondents were surveyed on how satisfied they were with the airline they used between February 2011 and January 2012.
Bagus Y. Siregar, Senior General Manager Australia/SWP Garuda Indonesia commented: “We are thrilled to receive this award, as it endorses Garuda Indonesia’s transformation and progress towards becoming one of Asia’s leading airlines. This valuable recognition by our Australian customers motivates us even further to deliver the highest standards of service on the ground and in the air.”
The Roy Morgan Customer Satisfaction Award comes after a string of accolades, including the four-star rating by Skytrax, the global benchmark for airline service standards in 2009. Garuda Indonesia was also named the ‘World’s Most Improved Airline’ at the Skytrax World Airline Awards in Hamburg, and Asia’s leading service quality airline by the Centre for Asia Pacific Aviation (CAPA) in 2010.
All awards recognise the success of Garuda Indonesia’s Qantum Leap program which includes the revitalisation of its existing fleet and the introduction of The Garuda Indonesia Experience, the carrier’s service concept that offers a uniquely Indonesian level of service on the ground and inflight. Garuda Indonesia will continue to invest in enhancing its service offerings in order to become a five star carrier by 2015.
Source = Garuda Indonesia