In bringing the legacy to life, Waldorf Astoria Shanghai introduces the signature “True Waldorf Service”, a style of anticipatory, personalised attention and genuine service to all its guests.
A bastion of luxury and style, the hotel aims to ensure an exceptional stay for its privileged guests, anticipating and satisfying beyond the spoken needs and recognising the details that make a difference. Its team of dedicated and knowledgeable butlers offer everything from in-room check-ins to dinner recommendations, making your stay at the Waldorf Astoria comfortable, convenient, and truly unforgettable. The world-renowned Piccolo Girls are on hand to open doors and operate the historical elevators, taking guests on tours of the hotel to give them a historical overview of the Waldorf and the city beyond.
Waldorf Astoria Shanghai on the Bund prides itself on its team of butlers. The hotel has carefully selected each member of the team for their in-depth knowledge of the hotel and the rest of Shanghai. Their genuine persona and natural service mindset set them apart as top in class in the hospitality arena.
The butler’s tasks begin as soon as a reservation is received. He will take time to research his guests and their needs, looking at records of past stays to anticipate and accommodate their requirements. For example, a team member who once served a pair of fashion designers from a world-renowned Italian design house took the initiative to prepare a special temperature-controlled closet to protect their clothes, as well as Waldorf Astoria garment bags to store them in in anticipation of their arrival. This attention to details and anticipation of guests’ needs are the mainstay of the butler’s work.
Similarly when a well-known movie director stayed at Waldorf Astoria Shanghai on the Bund, he was delighted by what met him when he walked into his suite. Anticipating his arrival, a butler had painstakingly sourced for his favourite candy – a type that wasn’t easily available in China – as a welcome for him. It is this kind of personal service that truly sets Waldorf Astoria Shanghai on the Bund apart.
Discerning guests at the hotel can also expect a swift in-room check-in by the attentive butlers. They will also run any necessary errands, prepare a lavender milk bath, turn down the bed, and do whatever else is necessary to ensure an extraordinary stay for guests.
“True Waldorf Service” originates in New York City at the Waldorf on Park Avenue at East 50th Street. Guest relations are core to the hotel’s philosophy of providing gracious hospitality, as evident in the presence of a dedicated Diplomacy Director who oversees this foundational area. Going beyond the normal ensures every guest is met with the service they deserve, and more; for example arranging suites at the New York Waldorf to be repainted in colors that would please the VIP guests; or making sure that the flowers in Chinese president Hu Jintao’s suite are red and not white – as red signifies luck whereas white is not an auspicious colour in China. Or going out to buy a Persian carpet in a specific color and design because the director knew the particular guest will like and appreciate it.Exuding a luxurious blend of timeless elegance and modern facilities, the Waldorf Astoria Shanghai on the Bund is taking the “True Waldorf Service” credo to new heights. With its warm, personable and attentive cast of professional team members, the hotel will continue the Waldorf Astoria tradition of bringing extraordinary moments to its guests.
Source = Waldorf Astoria Hotels & Resorts