Japanese low-cost carrier Skymark Airlines has begun “simplifying services” in a bid to reduce their bottom line.
Brochures found in the back of seat pockets outline the airline’s new policies, including no in-flight complaints by customers, according to The Mainichi.
Crew members have been told they need not “use polite words” when addressing passengers and have been ordered not to help load bags into overheard compartments.
If a passenger has a complaint, they must bring it up with customer service after the flight has landed.
Source = e-Travel Blackboard: P.T