The ‘Garuda Indonesia Experience’ earns airline Roy Morgan’s Customer Satisfaction Award for July
Garuda Indonesia, the Airline of Indonesia, has been recognised as ‘Best International Airline for July 2012’ in Roy Morgan’s Customer Satisfaction Awards, an accolade the carrier was also honoured with for the months of January and February 2012.
Bagus Y. Siregar, Vice President Australia/SWP Garuda Indonesia commented: “We are honoured to receive this award for a third time this year. With our recent partnership with Liverpool FC, and our impressive growth in the first six months, 2012 is shaping up to be a successful year for Garuda Indonesia. Awards like this encourage us to continue to progress.”
The Customer Satisfaction survey conducted by research company Roy Morgan, ranked Garuda Indonesia and Singapore Airlines tied first ahead of Thai Airways, Emirates and Air New Zealand with a monthly satisfaction score of 90 per cent.
The recent awards recognise the success of Garuda Indonesia’s Qantum Leap program which includes the revitalisation of the airline’s existing fleet and the introduction of The Garuda Indonesia Experience, the carrier’s service concept that offers a uniquely Indonesian level of service on the ground and inflight. Garuda Indonesia will continue to invest in enhancing its service offerings in order to become a five star carrier by 2015.
Source = Garuda Indonesia