Hub 2012: Clearer passenger channels for customers at Paris-Charles de Gaulle


Since 1st October 2012, Air France customers at the Paris-Charles de Gaulle hub have had access to faster and easier passenger channels, in the airport’s most modern infrastructures:

– All international flights are now grouped at terminal 2E(1),
– Terminal 2F is exclusively dedicated to European (Schengen)(2) flights operated by Air France and its SkyTeam alliance partners, – Regional airlines (Brit Air, Regional, Airlinair) operate their flights at terminal 2G.

By grouping Air France’s operations to the east of the airport, connecting channels have been made shorter and more fluid, and will save customers up to 10 minutes on their connection time in 2013.

Terminal 2F dedicated to European flights

Terminal 2F has been reorganized in an aim to offer customers increased comfort and clarity:

– spacious check-in areas, including 19 check-in desks dedicated to SkyPriority customers and 44 for Economy customers, reducing waiting times.

– More modern and efficient security checkpoints have been brought together into just one zone in the centre of the terminal. A specific zone is dedicated to SkyPriority Premium customers.

This terminal will ultimately be able to welcome up to 16 million customers, compared to 14 million today.

(1) Except for flights to Caracas, Bogota, Havana, Saint Martin, Cairo, Dubai and Bangkok, which are checked in at terminal 2F.

(2) Coming from the following countries: Germany, Austria, Belgium, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland and Czech Republic.

Hub 2012: second phase

This concentration of operations constitutes the second phase of “Hub 2012”, a joint project conducted by Aéroports de Paris and Air France geared to improving the quality of service offered to customers and attracting more international traffic to Paris-Charles de Gaulle airport.

Among the new infrastructures implemented as part of Hub 2012, the S4 boarding satellite (Gates M at terminal 2E) was inaugurated on 28 June, providing additional capacity. With the launch of satellite 4, Air France also inaugurated a new Business lounge, the largest in its network, with 3,000 sq. m dedicated to customers’ wellbeing.

In December, a new phase will begin with the introduction of new connecting channels for customers travelling from the Schengen zone.

«With Hub 2012, Air France and Aéroports de Paris are working together to take the Paris-Charles de Gaulle hub to a new dimension. Following on from the opening of Pier M in June 2012 and this new phase consisting of reorganizing traffic in the terminals, including that of 2F now dedicated to Schengen flights, the hub has been given greater clarity, with faster and easier customer channels”, stated Pierre Graff, Chairman of Aéroports de Paris.

“This second phase in the roll-out of Hub 2012 forms an integral part of our Transform plan, which aims to win back customers and reposition the Company at the best possible global level. The improved ground services and circuits, in all their dimensions, complement our ambition of offering a more upgraded service
on board all our flights. We have pulled out all the stops to ensure Air France and Paris-Charles de Gaulle airport are a reference for all our customers”, added Alexandre de Juniac, Chairman and CEO of Air France.


Source = Air France
Pin It
Add Comment Register

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>