Asiana modernizes call center with Sabre

Asiana has implemented the Sabre Qik Solution, which  will create a modern, intelligent and graphical view to Asiana’s reservations system. 

The Sabre Qik Solution, from Sabre Airline Solutions’ SabreSonic Customer Sales and Service (CSS) suite, is used today by airlines globally to create graphical interfaces that enhance the user experience while improving efficiency and reducing cost.

“The Qik Solution is used within our SabreSonic CSS reservation system, but is flexible and robust enough to fully support airlines using reservations and departure control systems from any other technology provider,” said Theo Panagiotoulias, vice president, Asia-Pacific, Sabre Airline Solutions.

Sabre’s Qik Solution has found popularity among global airlines because it allows airlines to build their workflows and processes directly into a system’s front-end. This means airlines can quickly update and communicate changes to its frontline staff – important in today’s competitive environment.

“Asiana is making several technology enhancements in our call center environment. We view the Qik Solution as an integral part of our system enhancement roadmap, and by using Sabre’s Qik Solution throughout the transition, we anticipate minimal adjustments while we migrate back-end systems,” said Seok Nam Goh, vice president and chief information officer, Airline & Infrastructure, Asiana Airlines.

Asiana’s Star Alliance partners Air New Zealand, Lufthansa, Thai Airways International, South African Airways, along with British Airways, EVA Air and Copa Airlines are some of the carriers that have implemented Sabre’s Qik Solution to fully automate and streamline business operations and improve accuracy for reservations and airport agents.

Source = Asiana
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